What does RBC Trust Company (Delaware) Limited do with your personal information?
Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
- Social Security number and income
- Assets and investment experience
- Account balances and transaction
How?
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons RBC Trust Company (Delaware) Limited chooses to share; and whether you can limit this sharing.
| Reasons we can share your personal information | Does RBC Trust Company (Delaware) Limited share? | Can you limit this sharing? |
|---|---|---|
| For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | Yes | No |
| For our marketing purposes – to offer our products and services to you | Yes | No |
| For joint marketing with other financial companies | No | We don't share |
| For our affiliates’ everyday business purposes – information about your transactions and experiences | Yes | No |
| For our affiliates’ everyday business purposes – information about your creditworthiness | No | We don't share |
| For our affiliates’ to market to you | Yes | Yes |
| For our nonaffiliates to market to you | No | We don't share |
To limit our sharing
- Contact your Trust Officer or write to RBC Trust Company (Delaware) Limited, 4550 Linden Hill Rd., Suite 200, Attention Compliance Department, Wilmington, DE 19808.
- Call (800) 480-5443 - our menu will prompt you through your choice(s) or
- Visit us online: cnb.com/optout.
Please note:
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.
However, you can contact us at any time to limit our sharing.
Questions?
Call your Trust Officer in Delaware at (800)-442-7698 or (302) 892-6900.
Who We Are
Who is providing this notice?
RBC Trust Company (Delaware) Limited
What we do
How does RBC Trust Company (Delaware) Limited protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards, secured files and secured buildings.
How does RBC Trust Company (Delaware) Limited collect my personal information?
We collect your personal information, for example, when you
- Open an account or apply for a loan
- Use your credit card or debit card
- Seek advice about your investments or direct us to buy securities
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies. We only collect the information necessary to provide you with the services you’ve requested.
Why can’t I limit all sharing?
Federal law gives you the right to limit only
- Sharing for affiliates’ everyday business purposes – information about your creditworthiness
- Affiliates from using your information to market to you
- Sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law
What happens when I limit sharing for an account I hold jointly with someone else?
Your choices will apply to everyone on your account – unless you tell us otherwise.
Definitions
Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies. Our affiliates include:
- City National Bank.
- Wealth Management Affiliates: City National Rochdale, LLC; Convergent Wealth Advisors, LLC; LMCG Investments, LLC; Mid-Continent Capital, LLC; CNR Securities, LLC; Symphonic Securities, LLC; Symphonic Financial Advisors, LLC; and Symphonic Insurance, LLC.
- AgilLink by Datafaction, Inc., Exactuals, LLC, and FilmTrack, Inc.
- First American Equipment Financing.
- Companies with the Royal Bank of Canada (RBC) or RBC name such as Royal Bank of Canada, RBC Wealth Management, RBC Capital Markets, LLC and RBC Bank (Georgia), N.A.
Nonaffiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
- RBC Trust Company (Delaware) Limited does not share with nonaffiliates so they can market to you.
Joint marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
- Our joint marketing may include financial service companies.
Other Important Information
California
Under California law, we will not share information we collect about you with companies outside of RBC Trust Company (Delaware) Limited, unless the law allows. For example, we may share information with your consent, to service your accounts, or to provide rewards or benefits you are entitled to. We will limit sharing among our companies to the extent required by California law. For more information, please review our California Consumer Privacy Act Notice at cnb.com/CCPA.
Nevada
If you are a Nevada resident, Nevada law allows us to place calls for marketing purposes to our existing clients. If you do not want to receive marketing calls from RBC Trust Company Delaware (Limited), you may be placed on our “Do Not Call” list by writing to City National Bank, Central Operations-Administration 9th Floor, 350 S. Grand Avenue, Los Angeles, CA 90071 or calling (800) 998-0841. Nevada residents may obtain more information by writing to the Bureau of Consumer Protection; Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101, calling (702) 486-3132, or emailing AgInfo@ag.nv.gov.
Vermont
We automatically treat customers with a Vermont mailing address as having limited sharing with our affiliates as provided on page one.
Trust Accounts
Trust accounts for which City National is the trustee are protected under special rules of confidentiality. Trust account information is not shared for marketing purposes without specific consent.